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Complaints Procedure

We really hope that you enjoy your experience of Sky Bet, Sky Bingo, Sky Poker, Sky Casino and Sky Vegas. However, if you have any complaints about any aspect of our services, please contact us within 12 weeks of the original transaction and we'll be happy to help.

In the first instance, please contact our Customer Experience Advisors directly on Chat, E-Mail or Telephone who will be happy to work towards a resolution. You can also access our Help Pages for information.

In the unlikely event that you are not happy with the outcome of your query, you can ask for it to be escalated and our Customer Experience Leaders will investigate the issue.

If you wish to have a second opinion you can speak to our Complaints Team at complaints@skybettingandgaming.com, who will aim to respond within 48 hours depending on the complexity of your complaint.

We want to hear from you so we can improve our service. If you feel that your query is still not resolved then you can contact the following independent bodies:

  • Alternative Dispute Resolution - we have appointed the Independent Betting Adjudication Service (IBAS). You can contact IBAS through the website www.ibas-uk.com, at adjudication@ibas-uk.co.uk or by telephone 020 7347 5883. For any referral to IBAS the decision will be final.
  • Alternatively, you may use the Online Dispute Resolution platform available here.

Please note that a difference of opinion regarding any bet, or the terms on which a bet should be settled, shall not be the subject of litigation, court action or objection to an operator's licence unless the dispute has been adjudicated upon by an arbitrator in accordance with these rules and the decision of the arbitrator has not been implemented by the relevant party.

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