Locked/Forgotten User ID or PIN
If you’ve locked your account or forgotten your login details, you can use our self-service tools to help you get back in - Link to recover page
Frequently Asked Questions
If you enter your PIN incorrectly a number of times, your account will be locked for security purposesUnlock your account
If you’re unable to locate your details using our online recovery option, please consider whether we may have an old postcode or email address registered on the system. Reattempting with these details could be successful
If you wish to change your PIN while logged in, click belowChange my PIN
Alternatively, this page can be viewed by clicking 'My Account' or your balance, 'My Details' or 'Edit Account Details' and then the 'PIN & Contact Preferences' or 'Edit Pin' links.