When will my Casino bonus be credited?
If you have yet to receive a free bet offer for which you have qualified, there are a number of actions you can take:
Check the free bet hasn't already been credited
Free bets do not show as part of your balance. To ensure you haven't already been credited with your free bet, click here to view your current promotions (login required). For help on how to place any free bets you may have, click here.
Check the 'Terms & Conditions' of the offer
If you have received an email to notify you of the specific offer, there will be a link at the bottom of the email directing you to the Terms & Conditions of the offer:
This link will give you assistance on the qualifying criteria of the offer and whether there is any delay in the crediting of the offer.
Check the 'Free Bets' section of My Account
You can also check the status of any offers you have qualified for on the Free Bets page of the My Account section. This can be reached by clicking 'Free Bets' or 'My Account' in the top-left hand corner of each of the home pages:
On the Free Bets page you will see details of offers you've qualified for and the 'Next Step' column will advise you of any actions needed to trigger the offer.