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Blocked Withdrawals

Why is my withdrawal blocked?

Withdrawals are blocked when we've been unable to fully verify your identity via the automatic checks that we have in place. These checks cross reference details with a variety of sources such as the electoral roll, births index, etc.


Why does my account need to be verified?

In order to ensure your account remains safe and secure, we need to verify your identity in line with Applicable Laws and our compliance policies and procedures. We will take steps to suspend or restrict your account until such time as the relevant verification checks are completed to our satisfaction.

How can I fully verify my account?

Please check your registered email address or mobile phone for a message from us about what we need you to do to verify your account. If you can't locate the message please contact us and we'll be able to help you further.

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